Privacy Policy

1. Introduction

We take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

Information you provide

• Account data: name, email, phone, country, password (hashed)
• Billing: payment method, billing address, transaction history
• Communications: support tickets, contact form messages, reviews

Information collected automatically

• IP address, browser, operating system, device type
• Pages visited, time spent, referring URLs
• Session cookies for authentication
• Login history (IP + device fingerprint) for security

3. How We Use Your Information

• Provide and operate our services (hosting, VPS, etc.)
• Process payments and send transactional emails
• Respond to support requests
• Detect and prevent fraud, abuse, and security incidents
• Improve our website and services through analytics
• Comply with legal obligations

4. Cookies

We use cookies for:

• Essential cookies — session, CSRF, language preference. Required for the site to function.
• Analytics cookies — only set after you accept via our cookie banner.

5. Data Sharing

We do not sell your personal data. We share information only with:

• Payment processors (to process transactions)
• Email service providers (to send transactional emails)
• Law enforcement when legally required

6. Data Security

• Passwords are hashed with bcrypt
• Service credentials are encrypted at rest (AES-256)
• All connections use HTTPS in production
• Two-factor authentication available for all accounts
• Brute-force lockout, rate limiting, and intrusion detection

7. Your Rights (GDPR)

• Access — request a copy of your data
• Rectification — correct inaccurate data
• Erasure — request deletion of your account and data
• Portability — receive your data in a machine-readable format
• Object — opt out of marketing communications

8. Data Retention

We retain account data for as long as your account is active, and for up to 6 years afterward to comply with tax and accounting laws.

9. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from minors.

10. Changes

We may update this policy. Material changes will be announced on this page.

11. Contact

For privacy questions, contact our support team.